Privacy Policy

I AM CHEF Limited (“we”, “our”, “us” or “I AM CHEF”) is committed to protecting the privacy of all users of our Platform hosted on the website https://www.iamchef.co and any I AM CHEF mobile application through which you order products and services (together, “the Website” or “the Platform“).

Please read the following privacy policy that explains how we use and protect your information. We are the “data controller” of the information you provide to us.

1. Definitions

2. Contact Details

3. How We Collect Your Information

4. Information We Collect From You

As part of our commitment to the privacy of our customers and visitors to our Platform more generally, we want to be clear about the sorts of information we will collect from you.

We ask for and collect the following personal information about you when you use the Platform which is necessary for using any of the Services. These include:

Account Information – when you sign up for an Account, we require certain information such as your first name, last name, email address, and date of birth.
Services Information. To use certain Services (such as creating a Listing or placing an order), we may ask you to provide additional information, such as your address, phone number, and a profile picture.
Identity Verification Information. Creating a safe and trusted environment for our Members is a priority, accordingly we may collect identity verification information (such as images of your passport, national ID card, or driving license, as permitted by applicable laws) or other authentication information.
Payment Information. To use certain features of the Platform (such as ordering), we may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments.
Communications with I AM CHEF and other Members. When you communicate with us or with other Members, we collect information about your communication and any information you choose to provide.

Additionally you may choose to provide us with additional personal information to enhance your experience of the Platform and the Services provided. This information includes.

Supplemental Profile Information. You may choose to provide additional information as part of your profile (such as gender, preferred language(s), city, and a personal description). Some of this information as indicated in your Account settings is part of your public profile page, and will be publicly visible to others.
Contact’s Information. You may choose to import information from your contacts or enter your contacts’ information manually to access certain features of the Platform, like inviting them to join I AM CHEF and become part of your network.
Other Information. You may otherwise choose to provide us information in a variety of different ways and at different times such when you update your Account, respond to surveys or requests for informatiion, post to community forums, participate in promotions, communicate with our customer care team, share your experience with us or use other features of the Platform from time to time.

We also may collect information from your use of the Platform and any of the Services.

This information is necessary for improving the relevancy of the Services we provide to you on the Platform, and your experience of them. This may include

Geo-location information. When you use certain features of the Platform, we may collect information about your precise or approximate location as determined through data (including your IP address or mobile device’s GPS). Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu.
Usage information. We collect information about your interactions with the Platform such as the pages or content you view, your searches for Listings, orders you have made, and other actions on the Platform.
Log data and device Information. We automatically collect log data and device information when you access and use the Platform, even if you have not created an Account or logged in. That information includes, among other things: details about how you’ve used the Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Platform.
Cookies. We use cookies and other similar technologies when you use our Platform, or engage with our online ads or email communications. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases the information we collect using cookies and other tools is only used in a non-identifiable without reference to personal information.
Do Not Track Signals. While you may disable the usage of cookies through your browser settings, the Platform currently does not respond to a “Do Not Track” signal in the HTTP header from your browser or mobile application due to lack of standardization regarding how that signal should be interpreted.
Payment Transaction Information. We collect information related to your payment transactions through the Platform, including the payment mechanism used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details. This information is necessary for the adequate performance of the contract between you and Us and to allow the provision of the Services.

We may collect information, including personal information, that others provide about you when they use the Platform, or obtain information from other sources and combine that with information we collect through the Platform. We do not control, supervise or respond for how the third parties providing your information process your personal information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.

Third Party Services. If you link, connect, or login to your I AM CHEF Account with a third party service (e.g. Google, Facebook), the third party service may send us information such as your registration, friends list, and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.
Your References. If someone has written a reference for you, it will be published on your public profile page with your consent.
Employers Program. Businesses and other organisations that sign up on the Platform products may submit personal information to facilitate management and create a network including their employees. In the event you do not wish to participate in such a scheme you may elect either not to create an Account or delete it.
Referrals. If you are invited to join our service, the Member or person who invited you may submit personal information about you such as your email address or other contact information.
We may receive information about you and your activities on and off the Platform through partnerships, or about your experiences and interactions from our partner ad networks.

5. Use Of Your Information

We may use, store, and process personal information to

provide, understand, improve, and develop the Platform and to improve the effectiveness and quality of service that our customers can expect from us
create and maintain a trusted and safer environment (such as to comply with our legal obligations and ensure compliance with policies) and
provide, personalise, measure, and improve our marketing.

We may use the personal information to provide, improve, and develop the Platform such as to:

enable you to access and use the Platform,
enable you to communicate with other Members,
operate, protect, improve, and optimise the Platform and experience, such as by performing analytics and conducting research,
provide customer service,
send you service or support messages, updates, security alerts, and account notifications,
If you provide us with your contacts’ information, we may process this information: (i) to facilitate your referral invitations, (ii) send your requests for references, (iii) for fraud detection and prevention, and (iv) for any purpose you authorise at the time of collection,
to operate, protect, improve, and optimize the enable your use of our Employer Program Service

We process this personal information for these purposes given our legitimate interest in improving the Platform and our Members’ experience with it, and where it is necessary for the adequate performance of the contract with you.

We may use the personal information to create and maintain a trusted and safer environment such as to:

detect and prevent fraud, spam, abuse, security incidents, and other harmful activity,
conduct security investigations and risk assessments,
verify or authenticate information or identifications provided by you (such as to verify your address or compare your identification photo to another photo you provide),
conduct checks against databases and other information sources, including background checks, to the extent permitted by applicable laws and with your consent where required,
comply with our legal obligations,
resolve any disputes with any of our Members and enforce our agreements with third parties,
enforce our Terms and other policies, and
in connection with the activities above, we may conduct profiling based on your interactions with the Platform, your profile information and other content you submit to the Platform, and information obtained from third parties.

We may use the personal information to provide, personalize, measure, and improve our such as to:

send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about I AM CHEF or partner campaigns and services) and social media advertising through social media platforms such as Facebook or Google),
personalize, measure, and improve our advertising,
administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by I AM CHEF or its third party partners,
conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the Platform, information obtained from third parties, and your search and booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you,
enrolling in an email subscription will not affect the frequency of administrative emails that we may send in connection with any Account. No fee is charged for sending promotional emails to you, but third-party data rates may apply. Note that you may not be able to take advantage of certain promotions if you do not have an Account, and
invite you to events and relevant opportunities (for example, when you share your Host story, we may use the information provided to reach out to you to invite you to relevant events).

We may use the personal information to process payments and transactions you instruct us to do via the Platform. This includes

enable you to access and use the payment, ordering and transaction Services.
detect and prevent fraud, abuse, security incidents, and other harmful activity.
conduct security investigations and risk assessments.
conduct checks against databases and other information sources.
comply with legal obligations (such as anti-money laundering regulations).
enforce the payment terms and other payment policies.
wth your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.

You agreed and authorize Us to send text messages to the mobile phone number associated with your Account where you have opted in and provided such mobile phone details for the purpose of providing the Services to you or for other marketing and promotional reasons.

6. Disclosure Of Your Information

The information we collect about you will be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with.

We share your information with other Group companies only where necessary for the purposes set out in this policy.

With other Members. We share your information with other Members in accordance with this policy and the Terms. In order to facilitate the Services provided to you on the Platform we will need to share certain information, including personal information, with other Members, as it is necessary for the fulfilment of these Services and any contracts created by or through them. These include:

When a Diner submit an order request, certain information about you is shared with the Chef (including your profile, full name, and other information you agree to share. When your order is confirmed, we will disclose additional information to assist with coordinating of the delivery.
When you as a Chef has confirmed an order, certain information is shared with the Diner, such as your profile, full name, phone number, address and other information that may be necessary or appropriate

In the public domain. The IAMCHEF Platform lets you publish information, including personal information, that is visible to the general public. For example:

Parts of your public profile page, such as your username, your Listings, your location, are publicly visible to others;
Listing pages are publicly visible and may include personal information;
After completing an order, Diners and Chefs may write reviews and rate each other. Reviews and ratings (unless specified otherwise) are a part of your public profile page and may also be published in other areas of the Platform;
If you submit content in a community or discussion forum, blog or social media post, or use a similar feature on the Platform, that content is publicly visible.
We may display certain information on sites operated by our business partners to market our services. If your Listings are displayed on a partner’s site, information from your public profile page may also be displayed.
Information you share publicly on the Platform may be referenced through third party search engines.

With business entities that sign up to our Platform as part of our Employers Program. If you have linked your Account to the Account of a company or other organization where you are associated (an “Employer”), have had your work email address added by an Employer, or have an order facilitated by an Employer such Employer will have access to your name, contact details, permissions and roles, and other information as required to enable use by you and the Employer.

With third parties. We share your information with third party service providers whose assistance in providing the Platform and the Services are required. The types of third party service providers whom we share your information with includes:

Payment providers including online payment and credit card processing providers and fraud detection providers;
IT service providers (including cloud providers): for the purposes of data storage and analysis;
Third party delivery providers so that they can fulfil your order, be made aware of any food allergies you have volunteered to tell them about, resolve issues, or improve their services;
Customer support partners: who will help us to resolve any issues you may have with our services;
Social and other networks – we may allow you to link your IAMCHEF Account with third party social networking services. Your activities and profile information on the Platform may be displayed on such third party sites; and
Marketing and advertising partners: so that they can ensure that you see advertising which is more relevant to you and send you email and postal marketing on our behalf.

IAMCHEF will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy when it is transferred to third parties.

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may also share your information:

if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention;
in order to enforce our contractual terms with you and any other agreement;
to protect the rights of I AM CHEF and any partners, suppliers, Members or associates;
with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police.

International transfers of data. In some cases the personal data we collect from you might be processed outside the European Economic Area (“EEA“), such as the United States, the Philippines and the countries in which IAMCHEF operates. These countries may not have the same protections for your personal data as the EEA has. However, we are obliged to ensure that the personal data that is processed by us and our suppliers outside of the EEA is protected in the same ways as it would be if it was processed within the EEA. There are therefore certain safeguards in place when your data is processed outside of the EEA. We ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

your personal data is transferred to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;

we use the EU approved Standard Contractual Clauses; and

where your personal data is transferred to third party providers based in the US, data may be transferred to them if they have self-certified under the Privacy Shield framework in relation to the type of data being transferred, which requires them to provide similar protection to personal data shared between the EU and the US.

Please contact us using the contact details above if you want further information on the countries to which personal data may be transferred and the specific mechanism used by us when transferring your personal data out of the EEA.

7. Cookies

8. Your rights

Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above. For additional information on your rights please contact your data protection authority and see below.

The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.
The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details).
The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details).
The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us (see Contact Details).
The right to restrict processing. You have rights to ‘block’ or ‘suppress’ further use of your information. When processing is restricted, we can still store your information, but will not use it further.
The right to data portability. You have the right to obtain your personal information in an accessible and transferable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch (see Contact Details).
The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.
The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.
The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences, disabling cookies as set out in this policy or by getting in touch (see Contact Details).

9. Direct Marketing

10. Retention Of Your Information

11. Security

12. Changes To Our Privacy Policy

13. Contact